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How to Start Using The App

FAQ about the APP

Is the Kung Fu Tea loyalty program available for guests without smartphones?

Users who do not use the app are not eligible for app rewards that come with the loyalty program. This includes promotional credits that require the app for redemption.

Where can the app be used?

The Kung Fu Tea app can be used at most locations. (Call ahead to your local Kung Fu Tea store to verify)

I don’t remember my password and need to reset it.

In the Get Started screen of the app, enter your username. Then in the next page, click Forgot Password. When you’ve received the password reset email, click the link and follow the instructions to change your password. Please be advised that the link is only valid for 30 minutes. 

I have already made a few visits using the App. But why doesn’t it track my visits on the App?

Your first 12 visits are to unlock the loyalty program. On your 13th visit, you will start under the Yellow Belt level and your visits will be tracked from thereon.

How many belt levels does the App have and how do I unlock them?

Look under the ‘Rewards’ tab and swipe all the way to the right for more information on unlocking new belt levels.

How long do I have to become a Yellow/Red/Black belt?

You will have 180 days to earn a status, and then you will have 180 days to keep your status.

Do I lose visit(s) if I drop to a different belt?

You will not lose accrued visits on the app's stamp card, but you will lose visits on loyalty, as only visits made in the previous 180 days will be counted toward status-level progress.

How do I redeem my birthday drink reward?

In order to qualify for the birthday drink reward, you must reach the 'Red Belt' level in the rewards program. You would receive the Birthday Drink credit 1-2 weeks prior to the registered birthday. The credits will be automatically added to your account if eligible. If you did not create an account 1-2 weeks prior, then please contact: support@thelevelup.com / 855-538-3542 for assistance.

What is the expiration period for reward(s)?

1 Free Drink Every 12 Visits – (2558 Days)

Refer A Friend – (30 Days)

Birthday Drink – (30 Days)

I referred several friends and they got their sign up credit, but why isn't my referral credit showing up?

Check out the rules specified in the "INVITE YOUR FRIENDS" section. Your friends need to spend more than the reward credit amount for you to get the referral credit. 

Do you have gift cards?

Yes, with the Kung Fu Tea app you can send your friends and loved ones digital gift cards right from your phone. Please ensure you have a debit or credit card account attached prior to sending a gift card. $10 minimum required for all digital gift cards. Digital or physical printed copy can be redeemed at all stores that accept the app.

Billing

How safe is the app?

Our APP is developed by Levelup, their internal security team works day in and day out to ensure that the app isn’t just the smartest way to pay, it’s also the safest way to pay. Our App is 100% compliant to PCI regulations, rules and recommendations. All sensitive data is encrypted in our secure servers, however, your credit and debit card data is never stored in the LevelUp system. Your QR code is a randomly generated token, meaning that it does not contain any sensitive information and can be reset at any time. We also support a Pin Lock feature which allows you to enter a pin lock code to fully open your app for payment.

Which card gets charged when a user's bundle closes?

The card selected as the default (in the Settings page of the app) is charged when a statement has closed. Users cannot choose specified cards to be charged for individual purchases when under Monthly Billing. We recommend creating different accounts if specific purchases must be charged to a different card (best for business/corporate cards).

How will LevelUp-related charges appear in a user’s card statements?

All charges from the app/LevelUp will be prefixed with “LevelUp*KungFuTea”. Description lines without this prefix are likely to be a credit/debit card purchase outside of the app.

Am I able to download statements?

At this time, users are not able to download statements, but you will receive emails of your statements which can be filtered for easy searching in your email platform. Users can also go to Settings > Transaction History to see all 

Transactions and Refunds

How do users know if they have available credit to use toward their purchase?

The Rewards page of the app will indicate the user’s available credits at the top of the page. It will also show their loyalty progress and their loyalty status, if available. Also, rewards are automatically applied to your next transaction. Hooray!

How will refunds appear in the user’s bank statement?

If the transaction is refunded before a user’s monthly bundle closes, the transaction will be omitted from their bundle balance.

If the transaction is refunded after the bundle closes, you will see a refund transfer to the charged card within 7 days.